We are all so dependant on technology that it has become ingrained into our daily lives. Even though we extensively use various forms of technology, we only feel its presence (or absence) when it doesn’t work.
If you use HP printers, then you must have encountered some issues especially the web services not working. Right?
So, How To Fix HP Web Services Not Working issue?
In order to Fix HP Web Services Not Working:
- Turn off your computer, the wi-fi router, and the printer. If you are using a LAN cable then disconnect it as well
- Reboot them after a few seconds. Connect the LAN cable to the printer if you use one
- Once all devices are on and the internet connection is established, check the HP web services
The restart solution works a lot of times as it takes care of software glitches and hardware issues.
But what do you do if that too doesn’t work for you?
How to check if HP printer is compatible with Web Services?
The best way to check if your HP printer is compatible with Web Services is via EWS. When you type the printer’s IP address into the computer browser, you can navigate to the EWS (embedded web server) homepage and check for printer compatibility. Here are the detailed steps to do it.
- Make sure the HP printer is connected to your computer (wired) or to the wi-fi
- You will now need to print a network test results page or configuration page
- On the printer, press the Information or Start Copy Black and Wireless button together for a few seconds
- This will generate a print. In the printout, look for the IP address of the printer
- Enter this IP address into a web browser and this will open up the EWS
- Check if there is a Web Services tab in EWS or Web Services
- If it isn’t there, then your printer is not compatible with Web Services
If the EWS tab does feature there then here is what you will need to do.
- On the EWS page, you will see many tabs like Home, Scan, Fax, Network, EWS, Tools, and Settings
- Click on EWS. Now click on Continue
- Now you will get an option to start the service. Click on Enable to activate Web Services
- Follow the on-screen instructions and your connection should now work
How to check if your internet is working?
Your HP printer not connecting to the web services could also be due to a problem with your internet connection. The best way to check if your connection is working or not is by connecting it to different devices and then accessing the internet. If you are not able to access the internet on all the devices then there is an issue with your internet/router. Here is what you can do to fix it.
- Disconnect all cables on the router
- Restart the router and then insert all the cables
- Check on different devices to see if the problem persists
- If it does, contact your internet service provider to fix the issue
How to update HP printer firmware?
Sometimes outdated software can hamper the Web Services functionality. To avoid such issues, you can update the printer firmware as a quick fix to get the HP web services working. You can do this through Windows Update in Control Panel or through the HP app/software.
Follow the steps below.
- Launch the HP printer software and navigate to the Updates section and check if there are any pending updates.
- If you do not have any printer software, you can visit the HP website and look for firmware upgrades in the download section. Enter your printer model to refine the search. Download updates and install them
- You can also use the HP Smart App. Open the app and log into your account. If you have added your printer, it will show up on the app. Go to the Settings option, then Tools and look for Printer Updates
How to factory reset an HP printer?
Even after trying all the troubleshooting steps listed above, if you are still not able to fix the HP web services issue, then the best way to another resolution is by factory resetting the printer. You can do this by going into the Printer Settings and using the Restore option.
Printers with a touchscreen
- Switch on the printer and the Control Panel, click on the Setup option
- Navigate to Printer Maintenance
- You will see a Restore option. Click on it and then continue
Printers without a touchscreen
- Type the printer IP in a browser
- On the page that opens up, click on Settings and then select Restore Defaults
So, hopefully, by now you have solved the problem of HP web services not working. At times, the HP servers might also be down so do not panic if these solutions don’t work. Contact HP customer care and they will have a resolution for you in no time at all.